FAQ - Frequently Asked Questions
Frequently Asked Questions
📦 Delivery
What is the delivery time?
Our orders are shipped within 1 to 3 business days. The delivery time is then 18 to 26 business days depending on your location. You will receive a confirmation email with a tracking number once your order has been shipped.
How can I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number. You can track your package in real time using this number.
Do you deliver outside of France?
Yes, we deliver throughout Europe. Delivery times may vary depending on the destination country.
🔄 Returns & Refunds
Can I return my product?
Yes! You have 30 days after receiving your order to return your product if it is not suitable. The product must be returned in its original packaging and in perfect condition.
How do I request a refund?
Contact us by email, stating your order number and the reason for the return. We will reply within 24 to 48 hours with return instructions.
💡 Products
How does the LED mask work?
Our LED mask uses different light wavelengths to treat various skin problems: red light stimulates collagen, blue light fights acne, and other colors target specific issues. Just wear it 15 to 20 minutes a day for visible results.
Is the mask suitable for all skin types?
Yes, our LED mask is designed to suit all skin types, including sensitive skin.
📞 Contact
How can I contact you?
You can contact us by email or via our shop's chat. We reply within 24 to 48 hours, Monday to Friday.